After-Sales Service
Reliable Support for Continued Performance and Peace of Mind
Access to proper support is part of the experience of using health monitoring equipment. For home monitoring products, including digital blood pressure monitors and pulse oximeters, Bonyan Tajar lets you submit and track after-sales service requests, warranty checks and device technical issues.
The main goal of this support is to ensure accurate measurement of vital signs, fix device technical issues and address users’ concerns in everyday use. To receive service, simply enter your device information and a description of your request in the after-sales service system. Warranty terms and duration will be reviewed based on the product model and its warranty conditions.
Warranty Registration and Activation To activate and use the warranty service for Bluer home monitoring products, register the device information in the system after purchase. To complete warranty registration, have the device serial number, purchase date and buyer information ready.
Services Available During the Warranty Period - Technical inspection and troubleshooting; Inspection of device performance problems.
- Services covered by the warranty; Repairs or other available actions according to the warranty terms.
- Device performance check; Evaluation of device performance within the scope of available services.
- Technical guidance; Answers to questions about the device’s operation and use.
Service Process - Submit a request; The device details and a description of the problem are recorded in the system.
- Information review; The product details and warranty status are checked.
- Technical assessment; The device or registered request is reviewed according to the type of problem.
- Result notification; The result of the review and the action that can be taken will be communicated to the user.
Post-Warranty Services The end of the warranty period does not necessarily mean the end of technical service. For repairable devices, technical inspection, repair or supply of needed parts is considered based on the product type and available conditions. If there is a cost, the amount will be communicated to the customer before the service is performed.
